FAQ

OUR MISSION

At myfitteds, we strive to exceed and accomplish one goal, and that is to offer the most eclectic selection of custom caps in the galaxy. Our humble beginnings on Main Street in Paterson, NJ resulted from offering our customers never before seen colorways on headwear which transcends time.

We believe that a quality hat starts with quality materials and then comes the design. The vendors that we collaborate with also have firm roots in producing quality headwear. Whether it is a Yankees cap in Mets colors or LA Lakers Cap in Boston Celtics colors, we provide some of the most exclusive and the more vibrant colorways.

SHIPPING, COSTS & DELIVERY

Most orders ship within 24 hours after being placed. We offer the fastest shipping turnaround possible as many ship the same day. Therefore, once after your order has shipped, you can expect delivery anywhere from 1-7 business days depending on shipping method chosen. 

*Estimated transit times in business days. Rates subject to change with our prior notice.

Destination Carrier/Method Duration Price
USA / 
International
USPS Priority Mail Service (2-3 Days) $8+
USPS Priority Express Mail Service (1-2 Days) $30+
UPS Ground (5-7 Days) $10+
International* (5-15 Days) Varies

The above times are estimated transit times and delivery may take longer due to:

  • Holidays
  • Inclement Weather / Natural Disasters
  • Seasonal Delivery Rush

  • All unclaimed and returned/refused packages will be subject to additional shipping charges to get the package shipped out again. It is critical to keep up with updates on the tracking information on your order confirmation page and be available for the receipt of the package.
    Any customs fees, VAT and fees associated with importing goods is solely responsible by the customer. 

    Please note that international orders MUST be paid for by PayPal with a confirmed shipping address.

    ORDER TRACKING

    You will receive 2 notifications after you place your order. The first is the order confirmation. Secondly, once after your order ships, you will either receive a text message or email with your order tracking number. Tracking information is unavailable right away so please give the carriers at least 24 hours to update their systems. You can also log in to your account to view your order history and track your order status.

    TAX

    We do not charge tax on all orders placed on our site.

    ARE SHOES AVAILABLE FOR PURCHASE?

    No, they are not. We do not sell shoes on myfitteds.com. We picture the hat with the shoes intentionally as a means to portray the matching factor. 

    ACCEPTED METHODS OF PAYMENT

    Visa, Master Card, American Express, Discover, PayPal, Apple Pay and more. Please note that all orders MUST ship to your billing address for security reasons. If you need to ship to another address (i.e. work) please use PayPal.

    RETURNS

    Due to health and sanitary reasons, all sales are final. If you received the wrong item or size please refer to our return policy.

    SECURITY

    myfitteds which utilizes state of the art 128/256 bit SSL (Secure Socket Layer) technology that uses the most secure and up-to-the-minute encryption available in commercial transactions today. All personal information before being sent through the Internet is encrypted to enhance security so that it cannot be read by a third party while in transit. As a result orders are securely placed.


    PAYMENT ISSUES

    By clicking on the Submit Order button, we will obtain an authorization to charge your card. An authorization is NOT a charge, it is simply permission to charge your card once your order is processed. Plus, it's also a way to freeze/reserve the money to pay for your order. It may appear as if there is a charge on your account, but at this time, no money has been transferred to myfitteds.com. Unlike some companies, we authorize for the full amount in order to ensure that:
    • Your card is valid, not expired and available for use
    • You have ample funds in your account to complete the transaction
    • Your billing address and information (where you receive statements) is verified and correct

    Nonetheless, when you come across a error message or if your order is unaccepted after clicking on the Place order button, you will still see the authorization remaining on your account. However, the authorization will drop automatically within the next 3-5 business days. It is imperative to click on the Place Order button once. Subsequent clicks will result in duplicate and multiple orders.

    ORDER CANCELLATION / MODIFICATION

    We strive on getting our products to you as quickly as possible. Once an order is placed, it cannot be canceled and or modified as order processing is handled in real time as placed. Therefore, it is imperative to proofread your order and double check for any errors before placing it. If you still need help, please contact us and we will do our best to help.

    STOCK AVAILABILITY

    Due to unforeseen circumstances, stock issues, system glitches and etc. orders some items may not be available for shipment. We inspect every hat before shipment to ensure the item(s) is free of damage. In addition, due to technical glitches or other unforeseeable issues, we may not be able to fulfill your order.

    Should such events occur, we will contact you via telephone or text so that we can inform you of the order situation. If no substitute item is wanted, then we will issue a refund. In the event that an order placed is partially available, we will ship the in-stock items and issue a credit for the rest.

    Please keep in mind that all refunds can take anywhere from 3-10 business days for processing. Credits can take up to 2 billing cycles to show on your statement even though it has been processed.

    Re-Stocks are done on a rare basis. Regularly stocked items will be re-stocked at any given time. Since our shipments are random, it is impossible to tell exact when or which items may get re-stocked. It is important to stay updated by connecting with us through our newsletter and on Instagram.

    IMAGES / CONTENT

    All images and contents displayed on our site, are used with permission from the manufacturer in accordance to their policies. All myfitteds product images and descriptions are copyright protected and many not be duplicated with our prior written consent.