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Customer Service Help Desk

Our goal and priority is providing customer service second to none. However, please note the exceptions and policies below before placing your orders.

  • Customer Service Information
Customer Service is our number one priority and goal. We only accept inquiries by email or by telephone.
Contact information and service hours information can be found below.

By Phone: 1-800-206-9750
Hours: 11:00AM-5:00PM EST Monday-Saturday (Closed Sundays)
By Email:
Store Address: 145 Main St. Paterson, NJ 07505

  • New Era 9FIFTY / 59FIFTY Size Chart

    • System, Ordering and General Limitations
    Over 90% of items on are based on very limited availability and usually sell out within a matter of minutes to just a few days. Therefore, in order to keep ordering fair and available to as many customers as possible, we have implemented a new size selection system.

    All orders are processed in a first come, first served basis. Our inventory is set forth in advance before release and thus all orders are thoroughly inspected for damages and other issues before shipment. Any damages or issues noted during inspection before shipment cannot be avoided.

    We are not responsible for system glitches, server limitations or over-taken orders. If there are any issues in which needs to be resolved, we will contact the customer to alleviate the issue and offer a resolution to the best of our ability.

    In rare occasions, size availability may not be up to date and thus may not display properly.

    • Existing Order Modification and Cancellation
    Our site is hosted by Yahoo! and thus all order information must be reported as it is collected by Yahoo! Once an order has been placed, it CANNOT be modified and or canceled.

    Please make sure and double check the quantity being ordered is accurate as we are unable to make changes, add items or cancel orders after they have been placed. There's no exception to this rule.

    • Billing and Shipping Information and Policies
    All orders must be shipped to the Card Holder's Billing Address only. Due to the on-going efforts to fight fraudulent on-line activity, we do not ship to anywhere else. The only exception that we make is if the buyer is attending school away from home.

    If you are attending school away from home:
    1.) Place the order to your billing address
    2.) Enter your .edu school email address
    3.) Enter your school address on the comments box

    • Return, Exchange and Refund Policies
    No returns, exchanges or refunds are accepted as all sales are final. By placing an order on our site, you understand the risks involved. Sizing or fitment issues are not considered valid reasons.

    We only accept returns if:
    1.) We sent you a completely different item from the item ordered
    2.) You received items with damage caused during transit

    In such cases, please do call or email us to obtain a Return Authorization Number. Pictures portraying the damage or issue described must be forwarded to us first via email along with the copy of the packing list. After the return has been authorized, it has to be shipped back within 15 days. Your return is subject to a 20% re-stocking fee if it is deemed worn or used.

    Refund of shipping costs (if returned due to non-claim, insufficient address, refusal or non-deliverable reasons) will not be issued.

    In-person returns are not accepted at our store. All returns MUST be made by mail with tracking. No exceptions.

    • Quick Swap Policy
    If a return has been pre-authorized, we suggest that the Quick Swap Method be used.

    Quick Swap Method is?
    -Placing a new order for the replacement item

    It is highly recommended as this way, we can include a pre-paid return label (if applicable) along with the new order. You will receive your replacement quicker instead of having to return first and then wait for your replacement. Since our stock is not guaranteed, it is also the best way to secure your size. The replacement will serve as a collateral until the initial order is received. When the initial order is received, a refund (including shipping costs (if applicable)) will be issued in the form of the original payment.

    • Stock Availability Policy
    Stock availability is not guaranteed at any given time. Due to our constantly changing stock and inventory, we do not guarantee any item is in stock at any given time. Thus, your order may be canceled even though your order has been accepted.

    If multiple item order is received and if one or more item(s) is/are not in stock, we may:
    1.) Call you and explore other options (eg. change the missing item to another)
    2.) Partially ship and issue a refund
    3.) Cancel the order and issue a refund (only upon request)

    • Promotions and Sales Policies
    All promotions and sales are based on a limited time basis. We are unable to apply a new or existing promotion/sale to a order already placed. Therefore, if there's a promotion in which a code is necessary, please apply it at the coupon prompt at checkout. All New Era Products are excluded from sales. We reserve the right to terminate any offers/promotions and or sales without prior notice. reserves the right the change the FAQ and Customer Service related inquiries and questions at its sole discretion without prior notice.

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