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Customer Service

1.) Customer Service Information:

-Customer Service Phone: 973-742-5900
-Customer Service Hours: 10:00AM-5:00PM Eastern Time
-Customer Service Email:
sales@myshirtsco.com

Store Address: 145 Main St. Paterson, NJ 07505
Store Address:
141 Main St. Paterson, NJ 07505 (Sneakers are available in this location.)

While we strive to provide second to none customer service, please note the following before placing your orders:

1.) "XXXXX is not available at this time. Please contact us for the availability of this item." shows after adding particular item to cart:
A:) this means that the particular item is no longer in stock. This is our inventory system notifying you that the item is currently not in-stock. However, since this may be due to a system error, do not hesitate togive us a call for real time inventory status.

2.) Adding or subtracting items to an existing order or canceling existing orders:
A:) All orders placed CANNOT be canceled or modified as it gets recorded through the system. Therefore, please READ over everything carefully and make sure the correct item and size are selected when placing your orders.

3.) Billing & Shipping Policies:
A.) All orders MUST be shipped to the Card Holder's BILLING ADDRESS only. Due to the on-going efforts to fight fraudulent on-line activity, we DO NOT ship to anywhere else. The only exception that we make is if the buyer is attending school away from home. If this is the case, please let us know by email before placing your orders.

4.) Return & Refund Policies:
A:) Due to extremely limited availability and quantities or our products, we do not allow exchanges of items. We only accept returns if we sent you the wrong item/size and or if the item was damaged upon arrival. If this is the case, we will promptly issue a Return Authorization number for the return process. Shipping charges will be reimbursed. All refunds issued due to return, or partial shipments may take anywhere from 3business days up to 3 weeks depending on the card issuers processing times, other factors pertaining to the refund being issued and etc. However, please make all returns within 15 business days so that we can process all returns within a reasonable period of time.

5.) Quick Swap Policy
A:) If exceptions are made and exchange is allowed, the buyer is responsible for shipping both ways. The buyer has to commit to the Quick Swap method in order to exchange the initial item ordered. This means that the buyer MUST place a new order for the replacement item. We require this for 2 reasons:
1.) All transactions must be recorded in the system as per Yahoo!'s policy.
2.) The replacement item will be replaced faster.
Please be aware that Quick Swap must be pre-authorized otherwise, it will not be honored. When we receive the initial order, we will issue a credit or a refund deducting the shipping charges.

Because all of our products are sold on a EXTREMELY LIMITED basis, it may be sold out at times.

Please visit our FAQ page for other questions. For all other inquiries, please contact us by email at sales@myshirtsco.com.

My Shirts Co. reserves the right the change the FAQ and Customer Service related inquiries and questions at its sole discretion without prior notice.