Return and Exchange Policy
Every item on myfitteds.com is on final sale and cannot be returned for any reason except:
- If the item was damaged during transit upon arrival.
- If we shipped you an entirely different item. (ex. You ordered a hat, but received a shirt)
If your items are affected from the above exceptions, please contact customer service for return information.
All pre-approved returns are subject to a 20% re-stocking fee and the customer is responsible for the return shipping costs.
All returns must also be in the same new, salable condition with all original tags and packaging, otherwise, it will be rejected and returned without credit.
Wrong/Missing Item(s) / Quick Swap Policy
We are all human beings. Mistakes are made. If you receive the wrong item(s) please:
- utilize the Quick Swap Method.
Quick Swap Method is when you place a new order for the replacement item and we will include a pre-paid shipping label along with your new order.
This way, not only will you receive your return label, but you will receive your replacement (correct) item at the same time. The new order is held as collateral until the initial order has been returned. Once the return is received and it passes inspection, we will issue you a refund back in the form of the original payment.
If you received a partial shipment, then it means that:
- One or more of your items were unavailable and thus we have issued a refund for the missing item(s) and partially shipped your order.
While we attempt our best to fulfill your order as quickly and efficiently as possible, it is possible that your order may not be fully fulfilled. Due to the limited availability and popularity of our products, we cannot guarantee stock of any given item at any given time. If this is the case, we will do our best to arrange a replacement or partially ship your order as soon as possible.