Customer Service Hours: 10AM-5PM EST.
New Era 9FIFTY / 59FIFTY Size Chart
About Promotions, Coupons and Discounts
Please note that any on-going promotions, discount offers and or other coupons may be terminated without advanced notice.
Coupon codes cannot be stacked. For example: Free Shipping Coupon and Rewards Coupons cannot be combined.
You MUST click or hit APPLY in order for the coupon to be accepted. The Free Shipping Offer only pertains to headwear and any other items only consisting of non-headwear items may be canceled.
*Our Start the New Year Right Promotion is available only for a limited time. No rainchecks, discounts cannot be applied to previous purchases. We reserve the right to end this promotion without advanced notice. Void where prohibited.
Are the shoes included as pictured with the hat?
For the price listed? Unfortunately, no. The shoes and the hat are not available together for that price. It would be too good to be true!
We picture the hat with the shoes intentionally as a means to portray the matching factor.
The purpose of myfitteds.com is to offer the most eclectic selection of hats in the galaxy especially to match your favorite sneakers.
Policies, Terms and Description of Service
Welcome to myfitteds.com. We hope you enjoy our eclectic selection of hats, accessories and goods. We provide our services to you, subject to the terms below. By visiting or shopping online at myfitteds.com, you accept the following rules and conditions. Please read them carefully before you shop with us.
Please remember that
myfitteds.com runs independently from our retail stores and parent company. myfitteds.com offers its services in two ways: myfitteds.com and our Retail Store. myfitteds.com offers hard to find, rare, collectible fitted caps and goods both limited and previously never before seen.
Limitation of Liability
In consideration of your use of these services, you agree to the following:
All information provided by the potential customer must be accurate, current and complete. This means that for credit card purchases, you MUST provide your full name, billing address, phone number and email address.
For all PayPal purchases, you MUST be verified and your shipping address must be confirmed by Paypal in order for your order to be processed.
myfitteds.com does NOT sell, rent, or share personal information about you with other people or non-affiliated companies and or third parties, except to provide products or services that you have requested.
Should you provide falsified, inaccurate and incomplete information (credit card/PayPal), myfitteds.com has reasonable grounds to reject and refuse all current and future usage of our site and is done to reduce the act of credit card fraud.
Any falsified and fraudulent activities will be reported to law enforcement and those who knowingly perform such activities will be prosecuted to the fullest extent of the law.
Your use of the services is solely at your own risk. The services are provided on an "as-is" and "as available" basis. All products purchased through our site should be used for individual purposes only and therefore should not be resold.
Actual product may vary from the pictures portrayed online. All screens (smartphone, tablet, PC, TV, Gaming Consoles) do not display colors equally and may vary from one device to another.
Accepted Methods of Payment
We accept Visa, MasterCard, American Express, Discover and PayPal. Money Orders are accepted with prior authorization.
Return and Exchange Policy
Every item on myfitteds.com is on final sale and cannot be returned for any reason except:
- If the item was damaged during transit upon arrival.
- If we shipped you an entirely different item. (ex. You ordered a hat, but received a shirt)
If your items are affected from the above exceptions, please contact customer service for return information.
All pre-approved returns are subject to a 20% re-stocking fee and the customer is responsible for the return shipping costs.
All returns must also be in the same new, salable condition with all original tags and packaging, otherwise, it will be rejected and returned without credit.
Please note that all returns must be made through UPS/FedEX or USPS. We do not accept direct, in-person returns at our warehouse or in store. In addition, customer service is only provided via email or phone only.
||USPS Priority Mail Service||(2-3 Days)||$8+|
|USPS Priority Express Mail Service||(1-2 Days)||$30+||UPS Ground||(5-7 Days)||$10+
*Estimated transit times in business days. Rates subject to change with our prior notice.
The above times are estimated transit times and delivery may take longer due to:
Inclement Weather / Natural Disasters
Seasonal Delivery Rush
All unclaimed and returned/refused packages will be subject to additional shipping charges to get the package shipped back again. It is critical to keep up with updates on the tracking information on your order confirmation page and be available for the receipt of the package.
We have partnered with Yahoo!, which utilizes state of the art 128/256 bit SSL (Secure Socket Layer) technology that uses the most secure and up-to-the-minute encryption available in commercial transactions today. All personal information before being sent through the Internet is encrypted to enhance security so that it cannot be read by a third party while in transit. As a result orders are securely placed.
Payment & Order Inquiries
By clicking on the Submit Order button, PayPal will obtain an authorization to charge your card. An authorization is NOT a charge, it is simply permission to charge your card once your order is processed. Plus, it's also a way to freeze/reserve the money to pay for your order. It may appear as if there is a charge on your account, but at this time, no money has been transferred to myfitteds.com. Unlike some companies, we authorize for the full amount in order to ensure that:
- Your card is valid, not expired and available for use
- You have ample funds in your account to complete the transaction
- Your billing address and information (where you receive statements) is verified and correct
Nonetheless, when you come across a error message or if your order is unaccepted after clicking on the Submit Order button, you will still see the authorization remaining on your account. However, the authorization will drop automatically within the next 3-5 business days. It is imperative to click on the Submit Order button once. Subsequent clicks will result in duplicate and multiple orders.
Stock Availability / Re-Stock Policy
Due to unforeseen circumstances, orders sometimes cannot be processed fully. We inspect every hat before shipment to ensure the item(s) is free of damage. In addition, due to technical glitches or other unforeseeable issues, we may not be able to fulfill your order.
Should such events occur, we will contact you via telephone so that we can inform you of the order situation. If no substitute item is wanted, then we will issue a refund. In the event that an order placed is partially available, we will ship the in-stock items and issue a credit for the rest.
Please keep in mind that all refunds can take anywhere from 3-10 business days for processing. Credits can take up to 2 billing cycles to show on your statement even though it has been processed.
Re-Stocks are done on a rare basis. Regularly stocked items will be re-stocked at any given time. Since our shipments are random, it is impossible to tell exact when or which items may get re-stocked. It is important to stay updated by connecting with us through our newsletter, Facebook, Twitter and our blog.
Order Cancellation & Modification
All of our items are based on very limited quantities are therefore once an order is placed, it CANNOT be modified and or canceled. Please make sure the right size, quantity, style and items are placed in to your shopping cart before finalizing your orders.
Questions and Concerns about topics not covered by this FAQ? Please contact customer service for immediate assistance. FAQ subject to change without advanced notice.